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Phone: +84 384 390 635 Email: support@neuraltechadvance.com

Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use our financial analysis services.

Last updated: March 15, 2025 | This policy complies with Vietnam's Law on Cybersecurity and Personal Data Protection Decree

Information We Collect

We collect information that helps us provide better financial analysis services. This happens when you visit our website, request analysis reports, or contact our team.

Personal Information You Provide

Contact details including your name, email address, and phone number when you reach out
Business information when you request customized financial analysis
Communication preferences and feedback you share with us
Payment information when you purchase our analysis services

Information Collected Automatically

Website usage data including pages viewed and time spent
Device information like browser type and operating system
IP address and general location data for security purposes

How We Use Your Information

Your information helps us deliver relevant financial insights and maintain our service quality. We don't sell your data or use it for purposes beyond what we explain here.

Preparing and delivering customized financial analysis reports
Responding to your inquiries and providing customer support
Improving our website functionality and user experience
Sending updates about our services when you've opted in
Protecting against fraud and ensuring platform security
Complying with Vietnamese legal requirements and regulations

Your Privacy Rights

You have control over your personal information. Here's what you can do and how to exercise these rights.

Access Your Data

Request a copy of the personal information we have about you. We'll provide this within 30 days of your request.

Update Information

Correct any inaccurate or outdated personal information we may have on file.

Delete Data

Request deletion of your personal information, subject to legal retention requirements.

Limit Processing

Restrict how we use your information for specific purposes while keeping your account active.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll verify your identity and process your request promptly.

Data Security and Storage

We take protecting your information seriously. Our security measures include encryption, secure servers, and regular security assessments.

Security Measures

SSL encryption for all data transmission between your device and our servers
Secure data centers with physical access controls and 24/7 monitoring
Regular security audits and vulnerability assessments
Employee training on data protection and privacy best practices

Data Retention

We keep your personal information only as long as needed for the purposes outlined in this policy. Business communication records are typically retained for 7 years to comply with Vietnamese business regulations. You can request earlier deletion of your data, though some information may need to be retained for legal compliance.

Third-Party Sharing

We don't sell your personal information to third parties. We may share limited information only in specific circumstances that support our service delivery.

Service providers who help us deliver financial analysis tools and maintain our website
Payment processors when you purchase our services (they follow strict security standards)
Legal authorities when required by Vietnamese law or to protect our legitimate interests
Business partners only with your explicit consent for specific collaborative services

All third parties we work with are required to maintain the same level of data protection and use your information only for the specified purposes.

Cookies and Website Data

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can control cookie settings in your browser.

Types of Cookies We Use

Essential cookies that make our website function properly
Analytics cookies to understand visitor behavior and improve our content
Preference cookies to remember your settings and choices

You can disable cookies in your browser settings, though this may affect some website functionality. Most browsers allow you to control cookie preferences and delete existing cookies.

Children's Privacy

Our financial analysis services are designed for business professionals and adults. We don't knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Policy Changes

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if you've provided one) or through a notice on our website.

We encourage you to review this policy periodically. The "Last updated" date at the top shows when the most recent changes were made. Continued use of our services after policy updates indicates your acceptance of the changes.

Contact Us About Privacy

Have questions about this privacy policy or how we handle your information? We're here to help.

Email: support@neuraltechadvance.com
Phone: +84384390635
Address: Eo Lê, QL217, Vĩnh Quang, Vĩnh Lộc, Thanh Hoá, Vietnam

We aim to respond to privacy-related inquiries within 5 business days.

This Privacy Policy is effective as of March 15, 2025 and applies to all users of neuraltechadvance.com